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Editorial Team
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Asked: 2026-06-08T15:36:15+00:00

I have a certificate associated with a sub-domain. The certificate is valid; when I

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I have a certificate associated with a sub-domain.

The certificate is valid; when I open the certificate on a specific server and select the “Certification Path” tab I see a 3-level certificate path tree (correct).

On the server I want to install the certificate onto (to use in IIS), the certification path is broken and the get the following message:

Windows Does Not Have Enough Information to Verify this Certificate

…after installing my EV certificate.

Why does this happen and how can I solve this?

Thanks.

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1 Answer

  1. Editorial Team

    Like I said, I was sure that the certificate request was made from the machine (VM) I was trying to install the certficate to.

    The origin of this problem was that someone on the IT department restored a previous backup of this VM, so the certificate’s private key wasn’t available.

    I regenerated the private key using the following tutorial:

    http://www.entrust.net/knowledge-base/technote.cfm?tn=7905

    Thanks

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