I have a user with Motorola XT910 with android 4.0.4 reported he is unable to download my application from the Google Play Store. The error states the device is not compatible with the current version; however, my application supports APIs 3 – 16 which should include android 4.0.4.
I currently have API 16 and SDK Tools r20, and from the android revision history (http://developer.android.com/tools/revisions/platforms.html) I can see API 15 revision 3 is needed for Android 4.0.4. I haven’t been able to download revision 3 as it doesn’t show up in the SDK Manager, but shouldn’t API 16 cover that? or am I making a wrong assumption?
Do I need to download revision 3 of the API 15 or does having API 16 covers it?
If it’s needed, what can I do so that this particular revision shows up in the SDK Manager? Or is it possible to download elsewhere without using the SDK manager.
Issue was resolved based on Nick’s input above.
The problem was caused by the Copy Protection setting in the Play Console for the app. To resolve simply set this to OFF and the problem will be resolved.
NOTE: You may need to wait a couple of hours for the setting change to take effect and reflect on the Google Play Store.