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I’ve developed an Android 2.2 application.
My client has it and he said me that there is a crash that I can’t reproduce.
To log errors I’m using android.util.Log; and ex.printStackTrace(); on every handled exception.
Is there a log about that error on device? How can I get those logs?
I could say my client to connect his device to PC and tell him where to look for those logs; copy them to his PC and send me by e-mail. Is it possible?
For the current case, you can ask your client to install any log reading app from Google Play, like this one, and asking him to save the log during the crash and send them to you. Or if the client has asking to a computer with the SDK etc. setup on it, then you can ask him to execute
adb logcat -d > logcat.txt. This will save the logcat in the filelogcat.txt, which can then be mailed to you.For future cases, I recommend that you integrate a project like ACRA, which can automatically send you crash reports, along with information like device, stacktrace etc.