After a successful upgrade from CRM 4 to CRM 2011 everything is working fine except we keep getting javascript onload errors in almost all dialogs including lookup ones.
for example when clicking the new button of the contacts the dialog appears and works fine but it shows this error:
There was an error in the fields customized event.
field:window
event:onload
error:object doesn’t support this property or method.
The old crm 4 system was not customized at all. and no custom javascript code was made to any part of it.
Thank you in advance
I tried to debug the problem for one of the entities and found the error happens in this script:
var _formHierarchy = '\x7b\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22tab\x22,\x22id\x22\x3a\x22\x7be92df784-47af-48cf-a9cb-ee4811b87d10\x7d\x22,\x22name\x22\x3a\x22task\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22column\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22section\x22,\x22id\x22\x3a\x22\x7bea054020-22ab-4178-aeb7-3d664d96f88c\x7d\x22,\x22name\x22\x3a\x22task description\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22cell\x22,\x22id\x22\x3a\x22\x7b7bd07330-cc88-4056-acd1-dede64bcf1ca\x7d\x22,\x22child\x22\x3a\x7b\x22id\x22\x3a\x22subject\x22,\x22name\x22\x3a\x22subject\x22,\x22controlType\x22\x3a0\x7d\x7d\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22cell\x22,\x22id\x22\x3a\x22\x7b0fde8ba1-0edc-4953-b03d-51aca06cf83c\x7d\x22,\x22child\x22\x3a\x7b\x22id\x22\x3a\x22description\x22,\x22name\x22\x3a\x22description\x22,\x22controlType\x22\x3a0\x7d\x7d\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x5d\x7d\x5d\x7d,\x7b\x22__type\x22\x3a\x22section\x22,\x22id\x22\x3a\x22\x7bE8A0A1AE-3F40-471e-B06E-B221779CA511\x7d\x22,\x22name\x22\x3a\x22task details\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22cell\x22,\x22id\x22\x3a\x22\x7baf141e99-5e42-4650-8e41-851d2128c4bf\x7d\x22,\x22child\x22\x3a\x7b\x22id\x22\x3a\x22regardingobjectid\x22,\x22name\x22\x3a\x22regardingobjectid\x22,\x22controlType\x22\x3a3\x7d\x7d\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22cell\x22,\x22id\x22\x3a\x22\x7b19816b9b-a8fc-4f92-818e-0a8c599f4107\x7d\x22,\x22child\x22\x3a\x7b\x22id\x22\x3a\x22ownerid\x22,\x22name\x22\x3a\x22ownerid\x22,\x22controlType\x22\x3a3\x7d\x7d\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22cell\x22,\x22id\x22\x3a\x22\x7b4ad7b570-173d-4202-855d-0029ec5d40bc\x7d\x22,\x22child\x22\x3a\x7b\x22id\x22\x3a\x22actualdurationminutes\x22,\x22name\x22\x3a\x22actualdurationminutes\x22,\x22controlType\x22\x3a0\x7d\x7d,\x7b\x22__type\x22\x3a\x22cell\x22,\x22id\x22\x3a\x22\x7b05145c34-364e-4cb6-ac01-de4abbec3949\x7d\x22,\x22child\x22\x3a\x7b\x22id\x22\x3a\x22prioritycode\x22,\x22name\x22\x3a\x22prioritycode\x22,\x22controlType\x22\x3a4\x7d\x7d\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22cell\x22,\x22id\x22\x3a\x22\x7bcadc5253-c482-41f3-bd19-da0bf50c3274\x7d\x22,\x22child\x22\x3a\x7b\x22id\x22\x3a\x22scheduledend\x22,\x22name\x22\x3a\x22scheduledend\x22,\x22controlType\x22\x3a0\x7d\x7d,\x7b\x22__type\x22\x3a\x22cell\x22,\x22id\x22\x3a\x22\x7b5c548ccb-ea01-4ba8-bfa4-cef228e30aa6\x7d\x22,\x22child\x22\x3anull\x7d\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22cell\x22,\x22id\x22\x3a\x22\x7b61b62079-b04f-421a-997b-8b84164b54e7\x7d\x22,\x22child\x22\x3a\x7b\x22id\x22\x3a\x22category\x22,\x22name\x22\x3a\x22category\x22,\x22controlType\x22\x3a0\x7d\x7d,\x7b\x22__type\x22\x3a\x22cell\x22,\x22id\x22\x3a\x22\x7bb200a0b7-a0d5-4eef-8b9c-8da47e7945fc\x7d\x22,\x22child\x22\x3a\x7b\x22id\x22\x3a\x22subcategory\x22,\x22name\x22\x3a\x22subcategory\x22,\x22controlType\x22\x3a0\x7d\x7d\x5d\x7d\x5d\x7d\x5d\x7d\x5d\x7d,\x7b\x22__type\x22\x3a\x22tab\x22,\x22id\x22\x3a\x22\x7bD87E07A3-11DA-4b8e-A8CC-F069EBC43FD4\x7d\x22,\x22name\x22\x3a\x22notes\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22column\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22section\x22,\x22id\x22\x3a\x22\x7b81A8A668-2716-4129-846D-E663546EC4FE\x7d\x22,\x22name\x22\x3a\x22notes\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x7b\x22__type\x22\x3a\x22cell\x22,\x22id\x22\x3a\x22\x7b169ed329-a2f4-43b6-8149-17df52f49381\x7d\x22,\x22child\x22\x3a\x7b\x22id\x22\x3a\x22notescontrol\x22,\x22name\x22\x3anull,\x22controlType\x22\x3a0\x7d\x7d\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x5d\x7d,\x7b\x22__type\x22\x3a\x22row\x22,\x22children\x22\x3a\x5b\x5d\x7d\x5d\x7d\x5d\x7d\x5d\x7d\x5d\x7d';
Sys.Application.add_load(crmFormOnLoadHandler);
function crmFormOnLoadHandler()
{
window.setTimeout('crmForm_window_onload_handler\x28Xrm.Page.ui\x29', 0);
}
function displayError(controlName, eventName, errorDescription)
{
alert('There was an error with this field\x27s customized event.' + '\n\n' + 'Field\x3a' + controlName + '\n\n' + 'Event\x3a' + eventName + '\n\n' + 'Error\x3a' + errorDescription);
}
function crmForm_window_onload_handler(eventObj,eventArgs)
{
try
{
var eContext=Mscrm.FormUtility.constructExecutionObject(eventObj,0,null,null);
eContext=Mscrm.FormUtility.constructExecutionObject(eventObj,0,null,eContext)
Mscrm.Form_onload();
}
catch(e)
{
displayError('window', 'onload', e.description);
}
if(Mscrm.ClientApiConstants!=null&&Mscrm.ClientApiConstants.primaryEntityId!=null){var oPrimaryEntity = $find(Mscrm.ClientApiConstants.primaryEntityId);if(oPrimaryEntity!=null) {initialFormXml=oPrimaryEntity.serialize(Mscrm.SerializationMode.onlyDirtyValues);}}}
the line Mscrm.Form_onload(); is what causing the error to happen.
the file is called formscript.js.aspx
Check this webpage. We had the same issue and it ends up with IIS 7.0 not install correctly. We need to re-install the RewriteModule (which is included in the CRM install CD)
http://blogs.msdn.com/b/emeadcrmsupport/archive/2011/08/31/crm-2011-form-errors-when-opening-non-customised-forms-object-doesn-t-support-property-or-method-form-load.aspx