Question

All,

I am building a typical database driven helpdesk application.
I would like to enable the users to create workflows that will do the following types of tasks:

• Add a new ticket (a set of records in the database) at a given time
  of day, or date of the year, or a future date of some kind.
• If the ticket has a specific type of metadata such as a category and priority combination, it should set up an office outlook task and email it to someone.
• When the task gets updated, the task will update the next step in
  this workflow based on the response of the task.
• Etc…

I would use WFF, however in my case, I need to build the application that the end users will build the rules/workflows for, and the end users are average computer users.

Please give me some pointers, and some direction.

Bill

Answer 1

I think Nintex are trying to hit your problem on the head with thier Workflow2010 product.