Currently we use FogBugz for tracking issues and found it to be ok. I’m looking for something else that can allow end users the ability to track their cases along with us. And something that actually works well with email. I’ve found a few alternatives that support those features but they don’t integrate with version control. We’ve got all the SVN hooks in fog bugz and we use them – but I haven’t really found them all that useful. Has anyone found a really good reason to need version control integration with the bug trackers?
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Clearly, this kind of integration is not something that is essential to the operation of the software. With a bit of discipline every check-in can be accompanied with a bug number manually, and every bug resolution can manually have a version control tag added to it.
All else being equal however, I personally will always prefer automation over ‘discipline of the users’, because the latter will always sooner or later let you down from time to time. Not because the users are malicious or incompetent, but simply because people cannot be 100% alert all of the time.