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Editorial Team
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Editorial Team
Asked: May 21, 20262026-05-21T16:21:43+00:00 2026-05-21T16:21:43+00:00

domain Magento setup on a shared hosting account and have recently taken the dive

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domain Magento setup on a shared hosting account and have recently taken the dive in to a dedicated server environment.

We’ve copied the files across as they were on the old server but we’re getting a 500 error.

On further investigation its:

PHP Fatal error: Call to a member function getOptions() on a non-object in /app/Mage.php on line 298 

(have removed full actual path from this error for security)

Has anyone come across this problem before and if so how did you solve it?

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  1. Editorial Team
    Editorial Team
    2026-05-21T16:21:43+00:00Added an answer on May 21, 2026 at 4:21 pm

    Here are some solutions in the Magento Forum.

    Magento

    • Have you write permission on /var/ and all other folders that need write permissions?
    • PHP Safemode off?
    • Cache clear?
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