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Editorial Team
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Asked: 2026-05-25T16:14:12+00:00

For an issue tracking system I need to calculate the response time for a

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For an issue tracking system I need to calculate the response time for a request. The timer for response time should only be running during business hours. What algorithm/library should I use for this task? (Sure thing, I know about Joda-Time or ObjectLab Kit, but couldn’t find anything helping with my task. Am I missing something?)

Example:

  • Business hours: 9am – 5pm (8 hours per day)
  • Maximum response time: 16 hours

The method may look something like: 

DateTime calculateResponseTime(DateTime issueReportedAt)

I’ll give some possible inputs and results as example:

  • Mon, 2011-09-19, 1:00pm -> Wed, 2011-09-21, 1:00pm
  • Mon, 2011-09-19, 6:05pm -> Thu, 2011-09-22, 9:00am
  • Fri, 2011-09-23, 2:00pm -> Tue, 2011-09-27, 2:00pm
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1 Answer

  1. Editorial Team

    You may take a look on the jBPM business calendar.

    Another library allows you configure bank holidays but it doesn’t have a notion of business hours.

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