Question

For instance, customers that we’re creating web sites for, request things like:

• all links should open in a new window
• put custom ‘Back’ button on every page while there is a working browser’s equivalent
• make some part of the text blinking etc.

Of course I tell them it’s wrong, but is there some nice list of bad things to have from a respected source that I can point them to?

Answer 1

Always try and show them how it will cost them money. For example, if they are going to do something that annoys the user, they will have less traffic which will lead to less revenue.

For better or worse, dollars always speak the loudest.