Greetings! Situation: We have a CRM system that generates unique customer IDs. Now we

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Asked: May 14, 20262026-05-14T00:44:53+00:00 2026-05-14T00:44:53+00:00

Greetings! Situation: We have a CRM system that generates unique customer IDs. Now we

0

Greetings!

Situation:
We have a CRM system that generates unique customer IDs. Now we added a field “customer match code” to our Fogbugz cases, using the Custom Fields Plugin.
In the CRM we have a button “Add case to customer” that launches a VB script to open a URL, ie. Fogbugz.

Obviously, it would be nice to pre-fill the custom field “customer match code” with the ID. Normal fields are easy to pre-fill:

http://devserver/fogbugz/default.asp?command=new&pg=pgEditBug&sTitle=MyTitle

Since the field is a custom field, I found it not in the table “Bug”, but in “Plugin_6_CustomBugData”, where it is called “customerxmatchxcodeX62”.
Neither accessing “customerxmatchxcodeX62”, nor “customer match code”, nor “Customer Match Code” worked.

Does anyone know of a way to access custom fields like this?

Note: I am aware of the XML API. I’m trying to avoid it in this case, because all I want to do is open a browser with Fogbugz “new case” page and fill this one field.

Thank you for any helpful responses!
Best regards,
Robin