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Home/ Questions/Q 8796255
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Editorial Team
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Editorial Team
Asked: June 13, 20262026-06-13T23:34:51+00:00 2026-06-13T23:34:51+00:00

Having a major problem. I read that Rob M said to use Guid=* whenever

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Having a major problem. I read that Rob M said to use Guid="*" whenever possible so I changed all of my Guid’s to this. Uninstalling my product is messing up now though. The files are successfully removed but the shortcuts, services and registry are not. Please Help

This is my service:

  <Component Id="service" Guid="*">
    <File Id="service.exe" Name="service.exe" KeyPath="yes" Source="$(var.Bin)\service.exe"/>
    <ServiceInstall Id="service.exe" Name="[PRODUCTNAME]" Description="[ProductName]" Account="[SERVICEACCOUNT]" Password="[SERVICEPASSWORD]" Arguments=" /start [ProductName]" Start="auto" Interactive="yes" Type="ownProcess" Vital="yes" ErrorControl="critical" />
    <ServiceControl Id="service.exe" Name="[PRODUCTNAME]" Stop="both" Start="install" Remove="uninstall" Wait="no"/>
  </Component>

This is the uninstall log:

Service '' () could not be stopped. Verify that you have sufficient privileges to stop system services.

MSI (s) (DC:D0) [14:25:02:018]: Executing op:  ActionStart(Name=DeleteServices,Description=
Deleting services
,Template=
Service: [1]
  )
  MSI (s) (DC:D0) [14:25:02:018]: Executing op:     ProgressTotal(Total=2,Type=1,ByteEquivalent=1300000)
MSI (s) (DC:D0) [14:25:02:018]: Executing op: ServiceControl(,,Action=8,Wait=0,)
MSI (s) (DC:D0) [14:25:32:064]: Executing op: ServiceControl(,Name=OPC,Action=8,Wait=0,)


Info 1922.

Service '' () could not be deleted. Verify that you have sufficient privileges to remove system services.

Its not picking up the name, anyone know why it would do this?

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  1. Editorial Team
    Editorial Team
    2026-06-13T23:34:52+00:00Added an answer on June 13, 2026 at 11:34 pm

    How is your property “PRODUCTNAME” defined? If it’s not a constant, please verify that it’s initialization is performed during uninstall sequence

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