Question

Hi all we are building a portal at work. When the user logs on to the portal he/she can press a button which will re-direct them to a peoplesoft webpage. This works fine however when the user only closes the tab in the peoplesoft webpage and doesn’t sign out he/she has an issue re-visiting the peoplesoft page again. For example; user logs on to portal –> clicks button –>( (A)cmd=pslogin logs in if required) redirected to peoplesoft page –>closes tab (doesn’t sign out)–> goes to tab with portal –> click button –> peoplesoft page doesn’t load blank screen comes up. The blank screen that comes up is the same as the one from before (A) however nothing appears. I think the issue is that when the user closes the tab without logging out the session/cookies on the local machine are never removed. Thank you

Answer 1

Your portal probably uses bypass signon. This enables a guest user to automatically be logged in as a default user. When that person is signed into PeopleSoft cookies get set, one of which is a session timeout cookie. When the person revisits the site without logging out they still have that cookie and PeopleSoft sees they had a now invalid session and sends them to an error or login screen.

Are you linking directly to a tab page or some other component URL?