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hi
i have a problem at my production site, client reported that he is not seeing data in lists of sharepoint, as well drop downs which have years in pages of site appear empty with one user A on machin X having with windows 7. but data and comes up and drop downs are now populated when accessed from machine Y with same user A.
i dont knw wht really the problem is. As to development site this issue is not produced,
plz help,
thnks in advance
From your question, I gather the data does exist and the same user can see the information from one computer but not another.
A couple things spring to mind. (I am presuming usage of Internet Explorer since SharePoint 2007 has some rather weird rendering issues with other browsers. Correct me if this is an incorrect assumption.)
First, Windows 7 has later versions of IE which can refuse to send network credentials to a server it doesn’t think is part of the intranet (corporate network). What makes this especially frustrating is that IE will prompt for network credentials (a result of the challenge from the website) but will not transmit those credentials. Examine the IIS logs to see if this is the case. The requests will be void of credentials using IE but will be present using Firefox (and presumably any other web browser). The fix for this is usually as simple as adding the domain into the Local Intranet zone in Internet Options.
If this is not the case, can you confirm the user is using the same credentials? Is this integrated authentication using Active Directory or forms authentication?
Are there any differences between the two computers with regards to how they reach the SharePoint site? (Such as one is VPN, the other is directly connected)? Or are they essentially equal but with different browser/OS configurations?
Are the lists standard out-of-the-box lists or have they been customized with SharePoint Designer or any other means? Are you injecting JavaScript via a Content Editor Web Part which might not be executing correctly?
It would be very helpful to know browser versions used, OS versions used, differences in connectivity to the resource from each machine, type of authentication used, and any other thing you can think to list.
I wish you luck in tracking this down!