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Asked: 2026-05-28T20:32:49+00:00

Hiho, is there a solution to disable my App for one single user? There

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Hiho,
is there a solution to disable my App for one single user?
There is one Person, who buys my app every few days to use the app for calculations, and than deinstalls the app within the 15 Minuts window.

Over 10 times he did it and with the next update i want to create a method, that checks the user mail from market and if its these person, the App should close instantly.
Thanks for Help
Alex

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1 Answer

  1. Editorial Team

    Are you sure this is the same user (and not just a usage trend of one refund every few days)? A user should only be able to refund an app once. According to the App Refund article in Android Market Support:

    You have 15 minutes from the time of download to return an application purchased through Android Market for a full refund. You may only return a given application once; if you subsequently purchase the same app again, you may not return it a second time.

    EDIT: If it looks like it’s the same user, please contact Android Market Support and let them know. Follow the relevant “Contact Us” link at the bottom, and include all relevant information: App name, user’s email address, order ID’s, etc. Abusing the refund policy like this shouldn’t be possible. If it is, they need to know so that hole can be closed 🙂

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