I am currently testing Tridion 2011 and am having problems creating multimedia components with uploaded content (as opposed to external).
I fill out the title, schema, multimedia type, select a file from my system then click save. I get a Saving item... information message then approximately 30 seconds later I will receive a The wait operation timed out message.
There doesn’t appear to be any error messages in the C:\Program Files (x86)\Tridion\log directory. Looking at the event viewer I see the following information relating to the save action
Unable to save Component (tcm:4-738361).
The wait operation timed out
Error Code:
0x8004033F (-2147220673)
Call stack:
System.Data.SqlClient.SqlConnection.OnError(SqlException,Boolean,Action`1)
System.Data.SqlClient.SqlInternalConnection.OnError(SqlException,Boolean,Action`1)
System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject,Boolean,Boolean)
System.Data.SqlClient.TdsParser.TryRun(RunBehavior,SqlCommand,SqlDataReader,BulkCopySimpleResultSet,TdsParserStateObject,Boolean&)
System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader,RunBehavior,String)
System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior,RunBehavior,Boolean,Boolean,Int32,Task&,Boolean)
System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior,RunBehavior,Boolean,String,TaskCompletionSource`1,Int32,Task&,Boolean)
System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1,String,Boolean,Int32,Boolean)
System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
Tridion.ContentManager.Data.AdoNet.Sql.SqlDatabaseUtilities.SetBinaryContent(Int32,Stream)
Tridion.ContentManager.Data.AdoNet.ContentManagement.ItemDataMapper.Tridion.ContentManager.Data.ContentManagement.IItemDataMapper.SetBinaryContent(Stream,TcmUri)
Tridion.ContentManager.ContentManagement.RepositoryLocalObject.SetBinaryContent(BinaryContent)
Tridion.ContentManager.ContentManagement.Component.OnSaved(SaveEventArgs)
Tridion.ContentManager.IdentifiableObject.Save(SaveEventArgs)
Tridion.ContentManager.ContentManagement.VersionedItem.Save(Boolean)
Tridion.ContentManager.ContentManagement.VersionedItem.Save()
Tridion.ContentManager.BLFacade.ContentManagement.VersionedItemFacade.UpdateAndCheckIn(UserContext,String,Boolean,Boolean)
XMLState.Save
Component.Save
I already have my timeout settings in the Content Manager Snap-In set to high values (more than 10 minutes) due to another issue.
The BINARIES table in the Content Manage Database is 25GB if that helps.
Any ideas? Thanks.
Edit 1
Following suggestions from Bart Koopman, my DBA has rebuilt the indexes but does not reckon the Transaction log has any impact on performance. The problem persists.
Edit 2
I have just found more details of the error
Unable to save Component (tcm:0-0-0).
Timeout expired.
The timeout period elapsed prior to completion of the operation or the server is not responding.
A database error occurred while executing Stored Procedure "EDA_ITEMS_UPDATEBINARYCONTENT".EDA_ITEMS_UPDATEBINARYCONTENT
After taking a look at this procedure it looks like the following statement could be the root cause
SELECT 1 FROM BINARIES WHERE ID = @iBINARY_ID AND CONTENT IS NULL
I execute it manually with @iBINARY_ID as -1 and after 2 minutes it still hasn’t completed. I assume that when I insert a new multimedia component the query will be something similar (i.e. the id will not exist in the table).
The BINARIES table currently has a NON-CLUSTERED Primary Key. Maybe the solution would be to change this to a CLUSTERED Primary Key? However, I assume it is NON-CLUSTERED for a reason.
Just had a response from SDL customer support. Apparently this is a known issue related to statistics and the chosen query plan.
Running the following statement manually from SQL Server Management Studio fixes the problem (it didn’t even need to complete for me)
Hope this helps someone else out!