Question

I am getting this error while trying to retrieve a user profile:

An error was encountered while retrieving the user profile.

here is my code:

foreach (SPUser parent in parentGroup.Users)
{
    SPSecurity.RunWithElevatedPrivileges(delegate()
    {
        using (SPSite elevatedSite = new SPSite(site.ID))
        {
            using (SPWeb elevatedWeb = site.OpenWeb(web.ID))
            {
                elevatedWeb.EnsureUser(parent.LoginName);
            }
        }
    });
    web.EnsureUser(parent.LoginName);
    try
    {
        UserProfile profile = upm.GetUserProfile(parent.LoginName);
        if ((bool)profile["ParentAssignmentSubscribe"].Value)
        {
            receivingParents.Add(new SlkUser(parent));
        }
    }
    catch(Exception ex)
    {
        throw new Exception("failed to load profile of " + parent.LoginName + " in order to send them an assignment notification for web " + web.Name + ". The error returned was: " + ex.Message);
    }
}

obviously the user does exist, because i am getting his username from the group, and i also am using EnsureUser. what is going on?

Answer 1

Maybe it is because your process cannt found your user profile .

Can you try the below steps ?

1. Open Central Administrator-→Security-→General Security，copy user name from Configure service accounts　　

2. Open Central Administrator-→Application Management →Service Application→Manage Service Applications.

3. Click User Profile Service from the page you have opened at step2 , and select Manage User Profile from People

4. You can search the user profile by user name which you have copied at step1 , If you cant find it , that might be your error reason.

5. Click New Profile，create a new profile for your user name(at step1).