Question

I am having problems with the outlook configuration wizard for Dynamics CRM.
When I click TEST Connection I get a message
“Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check our connection or contact your administrator for morehelp.”

The problem is documented at
http://support.microsoft.com/kb/2666080

The cause of this issue is due to not having your Windows Live ID verified. When you sign up for a Windows Live ID and you are not using a @hotmail.com or a @live.com email address, you will need to verify the e-mail address before it can be used to configure the Microsoft Dynamics CRM Client for Outlook.

However the KB does not explain how I get the onmicrosoft.com email address verified

Answer 1

I hav’nt had this issue myself, but it sounds like you created a Live Id with a non-Microsoft Email Address, e.g. [e-mail]. You need to log into that Email Address ([e-mail]) and find the email from Microsoft and click the verification link – as is common in many registration processes.

This is actually described in the knowledge base article you linked under the ‘Resolution’ section.

After the creation of your Windows Live ID, an email is sent to the
email address you created as your Windows Live ID. You will need to
login to that email account and click on the link in the email to
verify the email address. Once that is complete, you will be able to
continue the configuration of the Microsoft Dynamics CRM Client for
Outlook.

There’s a good chance that link will time out after a while, in which case I would log into the Live Id account on the Microsoft Website, this should probably allow you to get another verification link.