Question

I am setting up a contact center and need some data for management. Since we are using Asterisk queues, the place to get them is from queue_log, I believe. So, for avoiding eventual future errors, I would like to know some points about processing this file.

• What do you use to do? Parse the file and insert the data on a relational database? Or parse it everytime you need a report?
• Do you use some type of log rotating on it, to avoid it to become too big?

Answer 1

You might want to use a mode called Realtime, which stores the data right in a database