Question

I am thinking of a remote help application where a user needs help navigating a web site.

How can a second user see what the first user is seeing so they can help them over the phone.

Could both users interact with the website?

Is there a solution that will work in any browser that requires no special downloads. I can imagine a simple system where the user browser updates the server with the current location URL but how to see the mouse clicks and dynamic Javascript changes etc.

Edit: This is called “cobrowsing” see wikipedia for a list of solutions

Answer 1

unblu allows two users to interact with the same website

• requires no download
• works with Javascript/AJAX etc
• works of SSL
• can be either cloud or privately hosted

There are others that I have not investigated – you can see a list in the cobrowsing wikipedia page.