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Editorial Team
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Asked: 2026-05-24T19:15:19+00:00

I am trying to use the the Utilities > Member Import Utility to create

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I am trying to use the the Utilities > Member Import Utility to create an XML file that I can then use to import member data.

I have about seventy members to import. I was able to work through the mapping with what appeared to be a good match, but when I click the button, I get the following error:

Line does not match structure

I am using a .csv file to bring the data and I have selected comma as the deliminator. I can map the fields but when I click Create XML I get the Parse error.

Any suggestions on how to resolve this?

Thanks.

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1 Answer

  1. Editorial Team

    I found the answer. I appears to automatically understand that it is relative. When I simply put the name of the file in it went in with error.

    So the correct path is: customer.txt

    However, because the username is a number and not alpha numeric it cannot be imported.

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