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Home/ Questions/Q 8732319
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Editorial Team
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Editorial Team
Asked: June 13, 20262026-06-13T09:25:07+00:00 2026-06-13T09:25:07+00:00

I am using an installer to upgrade an existing app. In the old version

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I am using an installer to upgrade an existing app. In the old version of the app, the config was stored in the application bundle in the sys.contentDir directory. In the new version of the app we are moving the config to the ~/Library/AppName/ directory. A default config ships with the installer. After installing the files I have a Move Action that should take the config if there is one in the user’s sys.contentDir and move it and overwrite the one in ~/Library/AppName directory that the installer installed with the Install Files step. Nothing happens and the only error message I get is that the step finished unsuccessfully. I have tried forcing the installer to run as root and even moving the file to /tmp instead as a test. I have set Overwrite Mode to Always Ask, but it never asks. I also tried copying it and nothing is working. Any insight as to where I can find a detailed error message or what might be going on is greatly appreciated. From my steps it seems that there may be a permissions error accessing the config in the installation directory but I am running the installer as myself and I have permission to that file.

Log file output for the Copy and Move Actions:

[INFO] com.install4j.runtime.beans.actions.files.CopyFileAction: Before execute action                                                                                            
[INFO] com.install4j.runtime.beans.actions.files.CopyFileAction: Property shared: false                                                                                           
[INFO] com.install4j.runtime.beans.actions.files.CopyFileAction: Property mode: 644                                                                                               
[INFO] com.install4j.runtime.beans.actions.files.CopyFileAction: Property overwriteMode: Always ask except for update                                                             
[INFO] com.install4j.runtime.beans.actions.files.CopyFileAction: Property uninst allMode: If created                                                                              
[INFO] com.install4j.runtime.beans.actions.files.CopyFileAction: Property destin ationFile: /Users/brian/Library/DesktopClient/copy.xml                                           
[INFO] com.install4j.runtime.beans.actions.files.CopyFileAction: Property delay: false                                                                                            
[INFO] com.install4j.runtime.beans.actions.files.CopyFileAction: Property triggerReboot: true                                                                                     
[INFO] com.install4j.runtime.beans.actions.files.CopyFileAction: Property directoryMode: 755                                                                                      
[INFO] com.install4j.runtime.beans.actions.files.CopyFileAction: Property sourceFile: /Applications/DesktopClient.app/Contents/Resources/app/desktop-client.xml                   
[INFO] com.install4j.runtime.beans.actions.files.CopyFileAction: Property rollbackSupported: true                                                                                 
[ERROR] com.install4j.runtime.beans.actions.files.CopyFileAction: Execute action not successful                                                                                   
[INFO] com.install4j.runtime.beans.actions.files.MoveFileAction: Before execute action                                                                                            
[INFO] com.install4j.runtime.beans.actions.files.MoveFileAction: Property shared : false                                                                                          
[INFO] com.install4j.runtime.beans.actions.files.MoveFileAction: Property mode: 644                                                                                               
[INFO] com.install4j.runtime.beans.actions.files.MoveFileAction: Property overwriteMode: Always ask                                                                               
[INFO] com.install4j.runtime.beans.actions.files.MoveFileAction: Property uninstallMode: Always                                                                                   
[INFO] com.install4j.runtime.beans.actions.files.MoveFileAction: Property destinationFile: /Users/brian/Library/DesktopClient/move.xml                                            
[INFO] com.install4j.runtime.beans.actions.files.MoveFileAction: Property delay: false                                                                                            
[INFO] com.install4j.runtime.beans.actions.files.MoveFileAction: Property triggerReboot: true                                                                                     
[INFO] com.install4j.runtime.beans.actions.files.MoveFileAction: Property directoryMode: 755                                                                                      
[INFO] com.install4j.runtime.beans.actions.files.MoveFileAction: Property sourceFile: /Applications/DesktopClient.app/Contents/Resources/app/desktop-client.xml                   
[INFO] com.install4j.runtime.beans.actions.files.MoveFileAction: Property rollbackSupported: true                                                                                 
[ERROR] com.install4j.runtime.beans.actions.files.MoveFileAction: Execute action not successful
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1 Answer

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  1. Editorial Team
    Editorial Team
    2026-06-13T09:25:08+00:00Added an answer on June 13, 2026 at 9:25 am

    The current version of install4j (5.1.3) will print a diagnostic message that shows why the action fails. In 4.2.8 no diagnostic information is written to the log file.

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