Question

I am using opencart 1.5.1 and I am testing the emails that are being sent when customers place orders.

I have gone into the admin and made sure that I have entered a valid Store Email, made sure that New Order Alert Mail: is set to Yes.

Whenever I make an order (I am using Barclays ePDQ) I place the order, but as a customer I receive no order email. The store owner also doesn’t seem to be sent.

I get nothing in the error.log file system/log I also have nothing in the vqmod.log file.

I am completely stumped as to why these emails are not sending.

I have checked the spam folders of both the customer and the store owner.

Looking at the maillog on the server, there are no records suggesting the email has been sent (this could be why the emails are not being received), but this doesn’t explain why the emails are simply not being sent.

The order is listed in admin under Sales->Orders, just no emails.

Thanks

Has anyone ever come across this before?

Answer 1

Make sure in Plesk when setting up/editting a domain that under PHP Support, make sure that safe_mode is left unchecked.

This will cause nothing but complete frustration.