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Editorial Team
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Asked: 2026-06-10T15:53:55+00:00

I am using sendgrid as smtp server and sending password reset email, but the

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I am using sendgrid as smtp server and sending password reset email, but the emails are not getting delivered without error messages.

Current smtp settings in settings.py are as the following:

EMAIL_HOST = 'smtp.sendgrid.net'
EMAIL_PORT = 587
EMAIL_HOST_USER = 'appname@heroku.com'
EMAIL_HOST_PASSWORD = 'my password'
EMAIL_USE_TLS = True

Screen shots from sendgrid homepage also indicates that the emails were delivered but I couldn’t get them at any of the addresses.

Is it because I did not set DEFAULT_FROM_EMAIL or something? Thanks for your helps in advance!

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  1. Editorial Team

    If our dashboard shows the email as delivered, it means that the mail server has received the message. However, there could be an issue blocking delivery between the mail server and the mail client. In that case you would need to investigate with the postmaster for the mail server.

    Have you tried sending to multiple ISPs? Do you get the same result across multiple ISPs?

    We also have support available via live chat, email and phone at http://support.sendgrid.com

    Disclaimer: I work for SendGrid.

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