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Home/ Questions/Q 6086067
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Editorial Team
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Editorial Team
Asked: May 23, 20262026-05-23T11:42:35+00:00 2026-05-23T11:42:35+00:00

I am using the above 2 commands on my website. It seems they work

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I am using the above 2 commands on my website. It seems they work for 95% of people visiting the page it should trigger but for others it doesn’t.

Does anyone know if these javascript commands can be blocked at all? I am having a real headache finding out why they don’t work sometimes.

p.s I am not using these for spam or anything, just for processing payments.

Thanks.

EDIT: I have a tag replacement for JS being disabled. I am thinking more of a random blocking that a user isn’t generally aware of. None of the people who have reported the issue would be likely to install a pop up blocker

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  1. Editorial Team
    Editorial Team
    2026-05-23T11:42:36+00:00Added an answer on May 23, 2026 at 11:42 am

    Use window.location instead of document.location for full support across all browsers.

    Are you using iframes? That’s the only reason you should use window.parent or else window.parent just points to the current window.

    If you’re running this code inside of an iframe to change the parent windows locations (window.parent.location) – it will only work on the same domain. If the domains are different your code will fail.

    There are work arounds to getting subdomain support working using document.domain but I’m already making too many assumptions in what your issue is.

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