I am working with Magento version 1.6.1.0 . I just went on to create a Transactional Email but the page after ‘Add New Template’ just shows Load Default Template drop down list which is empty.
I checked my app/locale/en_US/template/email/ and I can see a whole list of default email templates. But I dont see them listed under ‘Load default Template’. Also ideally there should be other fields on that page like ‘Template Name, locale, Template Content’ etc in order to create a new template.
But its has got none of them but just this ‘Load default Template’ drop down, that too empty. Also i don’t know if there is any other files associated to show this section in the core and where should I start looking to solve this problem.
Any input is appreciated. Thanks in Advance.
I’ve just had exactly the same issue. Looking at the comments above, yes it is system.log.
It turned out to be a Module for sending review notifications, the module was disabled in the backend but needed to be manually set to false in app/etc/modules for me to be able to create new email templates.
I suppose the moral of my story is don’t assume it’s something to do with the core email templates/system, it could easily be a conflict with something which seems totally unrelated. The error log will tell you what!