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Editorial Team
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Asked: 2026-06-04T19:31:55+00:00

I changed my password via the web interface. And now I can’t run any

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I changed my password via the web interface. And now I can’t run any command that requires authentication. Password is using plain ASCII, nothing fancy, no Unicode, weird non-printable characters, etc.

Anyone had similar experience and how you manage to resolve.

How do I even begin to go about debug this? Any verbose cli option, log I can review?

% sw_vers 
ProductName:    Mac OS X 
ProductVersion: 10.6.8 
BuildVersion:   10K549
% rvm --version
rvm 1.10.3 by Wayne E. Seguin <wayneeseguin@gmail.com>, Michal Papis <mpapis@gmail.com> [https://rvm.beginrescueend.com/
% ruby --version 
ruby 1.9.3p125 (2012-02-16) [x86_64-darwin10.8.0] 
% gem --version 
1.8.17 
% heroku version 
2.25.0 
% cat ~/.netrc # is empty 
% heroku auth:login

Enter your Heroku credentials. 
Email: me@example.com
Password (typing will be hidden): 
Authentication failed.
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1 Answer

  1. Editorial Team

    I had this same problem after changing the password, and I found it was because I was managing multiple accounts with the heroku-accounts gem.

    I removed the account setup in heroku-accounts and then re-added it, using the new credentials to authenticate. Things then started working as before.

    It seems that the authentication details stored in the heroku-accounts gem somehow override those you apply via the command line. Anyway, this worked for me.

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