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Home/ Questions/Q 1102861
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Editorial Team
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Editorial Team
Asked: May 17, 20262026-05-17T01:15:07+00:00 2026-05-17T01:15:07+00:00

I control the code but not the server and the person at the other

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I control the code but not the server and the person at the other end knows as much about IIS as I do.

I have the classic:

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

in my root level web.config, but am not seeing error details. Could the above have been overriden by a setting at the server/application level?

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  1. Editorial Team
    Editorial Team
    2026-05-17T01:15:08+00:00Added an answer on May 17, 2026 at 1:15 am

    In the end the reason we weren’t seeing error messages was because the machine.config file of our dev server had <deployment retail="true"/> after being cloned from our production server:

    <configuration>
        <system.web>
              <deployment retail="true"/>
        </system.web>
    </configuration>
    

    It needed to be set to false. Scott Guthrie elaborates on it in his post Don’t run production ASP.NET Applications with debug=”true” enabled.

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