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Home/ Questions/Q 5946141
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Editorial Team
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Editorial Team
Asked: May 22, 20262026-05-22T16:46:50+00:00 2026-05-22T16:46:50+00:00

I don´t know how to do. I always have the same error no matter

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I don´t know how to do. I always have the same error no matter what I do to protect the files. The host (mochahost) don´t give me any support. So I will try if a good soul here could help me.

These are the errors:

Warning: include_once(Mage/Core/functions.php) [function.include-once]: failed to open stream: No such file or directory in C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\app\Mage.php on line 49

Warning: include_once() [function.include]: Failed opening ‘Mage/Core/functions.php’ for inclusion (include_path=’C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\app\code\local;C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\app\code\community;C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\app\code\core;C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\lib;.;C:\Program Files (x86)\Parallels\Plesk\Additional\PleskPHP5\Pear;./includes;./pear;./;’) in C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\app\Mage.php on line 49

Warning: Varien_Autoload::include(Mage\Core\Model\App.php) [varien-autoload.include]: failed to open stream: No such file or directory in C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\lib\Varien\Autoload.php on line 93

Warning: Varien_Autoload::include() [function.include]: Failed opening ‘Mage\Core\Model\App.php’ for inclusion (include_path=’C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\app\code\local;C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\app\code\community;C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\app\code\core;C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\lib;.;C:\Program Files (x86)\Parallels\Plesk\Additional\PleskPHP5\Pear;./includes;./pear;./;’) in C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\lib\Varien\Autoload.php on line 93

Fatal error: Class ‘Mage_Core_Model_App’ not found in C:\inetpub\vhosts\e-interage.com.br\httpdocs\dinossauros\app\Mage.php on line 620

Best regards

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1 Answer

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  1. Editorial Team
    Editorial Team
    2026-05-22T16:46:51+00:00Added an answer on May 22, 2026 at 4:46 pm

    The answer is in your question – you are ‘installing Magento in Windows Shared Server using Plesk.’

    You are using Windows shared hosting for an application developed for a linux box, preferably one with lots of resources.

    Even if you get this working you will be spending your time adapting the software to your setup, not developing your shop.

    How much do you value your time?

    Is it more than your (shared) computer’s time?

    If so, get the right hosting, which at a minimum is virtual server, linux flavour. The installation instructions will work for you. Same with any other problems you have with your build – all the instructions and forum tips are for linux, i.e. with the path separators going ‘/’ and not Microsoft backwards-‘\’.

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