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Editorial Team
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Asked: 2026-05-31T16:52:36+00:00

I have 2 fields that looks for username, the gets the email address and

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I have 2 fields that looks for username, the gets the email address and phone number from user’s person document.

Creator_Email: @NameLookup([NoUpdate]; @UserName; “OfficePhoneNumber”)
Creator_Ext: @NameLookup([NoUpdate]; @UserName; “OfficePhoneNumber”)

The problem is there is one user reported that the extension did not pull out. It came out blank

  1. I have checked on the person document and the phone number is there
  2. the email address pull out correctly, but when I tested changing the first letter of first and last name to lower case (ie. Test.User@domain.com to test.user@domain.com), the field that pulls the email address still show up with Upper case.
  3. I have tried to take the user.id and test it on a different PC and the problem persists.

Any idea why this happens? I know there are 2 address books set up in the company and that is not ideal but I have checked the 2 address books and make sure all the needed information are there.

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1 Answer

  1. Editorial Team

    The @NameLookup formula does a look up to a hidden view on the database, and sometimes you run into a situation where the index for that view isn’t up-to-date. You can go to the database and press CTRL+SHIFT+F9 to rebuild all the views, or you can try to use the FORCEUPDATE flag in your formula.

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