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Editorial Team
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Asked: 2026-05-16T20:07:40+00:00

I have a client looking to add chat functionality to their Webforms-based site. They

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I have a client looking to add chat functionality to their Webforms-based site. They would like the following additional features (beyond the usual chat stuff):

  • When a client conversation is started, the customer service rep is presented with a view of the order the customer is inquiring about. (As determined by the page on which the customer clicked the chat button.)
  • All chat transcripts are logged and retrievable. (The client would like to allow both the customer and customer service rep to view chat transcripts.)

Technical details:

  • The site’s written in ASP.NET 4
  • Must be IE6 compatible

Based on these requirements, can anyone recommend a vendor (or that my company should roll its own)?

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  1. Editorial Team

    SightMax has a pretty good client and excellent support. At $999 for 10 operators, it’s affordable. It also a web service interface and the pre-chat form is customizable, so there are hooks to do the customizations described above.

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