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Editorial Team
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Asked: 2026-05-25T13:08:58+00:00

I have a client that writes a daily feature menu in Word. They then

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I have a client that writes a daily feature menu in Word. They then copy & paste out of Word into a Rails app that exports the menu into a csv file using FasterCSV. The problem is that some punctuation gets messed up in the export. I believe it may be an encoding problem, but I’m not sure how to fix it.

Here’s an example:

Word version – Chef’s vegetables

After export – Chef’s vegetables

Another example:

Word version – sautéed peppers

After export Рsaut̩ed peppers

Any ideas would be a huge help!!

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1 Answer

  1. Editorial Team

    Word documents are not text documents. Things like smart-quotes, non-ASCII quotes, accented characters, etc. obviously get messed up. I’m not even sure if it’s just a matter of UTF-8 encoding, although you could try that first–see this for more info. FasterCSV supports Ruby 1.9 encoding vi the :encoding option.

    Personally, I tend to just tell people to not do that, and use an actual text editor, but that isn’t always an option.

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