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Editorial Team
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Editorial Team
Asked: May 15, 20262026-05-15T13:42:29+00:00 2026-05-15T13:42:29+00:00

i have a Magento site in which the checkout process worked fine until yesterday

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i have a Magento site in which the checkout process worked fine until yesterday when i got this error message. does anyone know why this is happening?

the products are set to non-zero weights and i have enough in inventory too. i’m using the Fontis Australia extension. any help? thanks

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  1. Editorial Team
    Editorial Team
    2026-05-15T13:42:29+00:00Added an answer on May 15, 2026 at 1:42 pm

    fixed. it seems Australia Post does not accept anything over 20kg (i didn’t know this). the products were over 20 kilos and so the extension threw up the error message.

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