Question

I have a Magento website with 2 languages, when I send a new password to customer from backend, he received an email in the wrong language, but when he request for a new password from the frontend, he received an email in the correct language.

How can I send the “forgot password email” in the appropriate language (in which the client is created) from the backend ?

Thanks for help 🙂

Answer 1

Step by Step

1. System -> Transactional Emails
2. Click “Add New Template”, fill necessary infos
3. Choose the template “New Password” from drop-down list
4. Choose your “locale” or “language settings” from drop-down list
5. Click load template, change what you want ( for instance logo )
6. System -> Configuration -> Customer Configuration
7. Click “Password Options” then assing your new email template for “forgot password”

Almost the forgot, you should select store ( I mean related store which is language based ) from “current configuration scope” from upper left corner in configuration section when you set “customer configuration”