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Home/ Questions/Q 6852251
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Editorial Team
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Editorial Team
Asked: May 27, 20262026-05-27T01:20:55+00:00 2026-05-27T01:20:55+00:00

I have a problem with my related and upsells. When a customer login, my

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I have a problem with my related and upsells.

When a customer login, my related and upsells not display in product_view.

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  1. Editorial Team
    Editorial Team
    2026-05-27T01:20:55+00:00Added an answer on May 27, 2026 at 1:20 am

    The three most likely ways in which this can happen involve the following:

    1. Layout XML
    2. PHP/PHTML
    3. CSS

    Layout XML: grep your layout xml for <customer_logged_in> and see if there are any <remove /> nodes referring to these blocks. Also check for <action> tags with unsetChild method calls that refer to these blocks.

    PHP/PHTML: It’s possible that the templates and class definitions for these blocks have had logic added to them to check for customer logged in state. This would be an inefficient way to accomplish this, but it’s possible. You’ll need to check the templates (google for Magento template path hints) and the block classes in which they are rendered; see if they have been customized.

    CSS: This is the most unlikely candidate, but I’ve seen developers set display:none based on <body> classes added via layout XML. This could be seen as an addBodyClass call in the <customer_logged_in> layout update handle, which I described how to find above.

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