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Editorial Team
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Asked: 2026-05-13T17:11:28+00:00

I have a sharepoint site based on the help desk (call center) template, and

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I have a sharepoint site based on the help desk (call center) template, and although I can access other lists with the Lists.GetListItems() method described on MSDN, I cannot get at the Service Requests list items.

Can someone explain to me how the Service Requests lists differs from normal lists, and what I need to do to get at it?

I think it might have something to do with Content Types – “This list is configured to allow multiple content types.”

My Service Request list currently only has “Service Request (Call Center)” as an allowed content type.

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  1. Editorial Team

    Sorry to waste everyone’s time.

    The problem was that this was a subsite, and even though I put the full URL in when creating the Web Reference, when it got put into the App.config, it was shortened to the top level site URL.

    When I modified it and put in the full URL, it started working.

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