Question

I have a table ATMStatusHistory. I want an IF condition which states that if all the Resolved column values for a particular ticket are 1 then update a Ticket table to Closed = 1 for all the codes involved with that ticket.

Code    RawFeed   Resolved  Ticket
2341283 2350426   0         205656
2341460 2350603   1         205656
2341597 2350740   1         205656
2341689 2350832   1         205656
2341825 2350968   0         205656

I have written an IF condition but it’s not working:

    If Not Exists (Select * From ATMStatusHistory Where Ticket = @OriginalTicket
         AND Resolved=0 And RawFeed = 0)
        {
Insert InTo TicketFollowUp(Ticket, FollowUpText, FollowUpBy, FollowUpOn) 
  Select Code, Comments, UpdatedBy, UpdatedOn 
  From Ticket Where Code = @OriginalTicket                  

          Update Ticket Set Closed=1, ClosedOn=GetDate(), UpdatedBy=0, 
           UpdatedOn=GetDate(), Comments=' Ticket Closed by System as all Faults cleared. ' 
           Where Code = @OriginalTicket         
        }   

Answer 1

Adding the new requirement of an insert statement:

IF NOT EXISTS 
(
  SELECT 1 FROM dbo.ATMStatusHistory 
    WHERE Ticket = @OriginalTicket
    AND Resolved = 0 AND RawFeed = 0
)
AND EXISTS
(
  -- want to be sure we only "close" a ticket once
  SELECT 1 FROM dbo.Ticket
    WHERE Ticket = @OriginalTicket
    AND Closed = 0
)
BEGIN
  INSERT dbo.TicketFollowUp(Ticket, FollowUpText, FollowUpBy, FollowUpOn) 
    SELECT Code, Comments, UpdatedBy, UpdatedOn
    FROM dbo.Ticket WHERE Code = @OriginalTicket;

  UPDATE dbo.Ticket
   SET Closed   = 1, 
      ClosedOn  = GETDATE(), 
      UpdatedBy = 0, 
      UpdatedOn = GETDATE(),
      Comments  = ' Ticket Closed by System as all Faults cleared. ' 
  WHERE Code = @OriginalTicket;
END