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Home/ Questions/Q 7682355
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Editorial Team
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Editorial Team
Asked: May 31, 20262026-05-31T18:32:57+00:00 2026-05-31T18:32:57+00:00

I have all the dependancies installed (or I think I do). I definitely have

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I have all the dependancies installed (or I think I do). I definitely have ImageMagick installed, however when using Refinery(v2.9 on rails 3.2) to upload images, I get the following error:

NoMethodError (undefined method downcase' for nil:NilClass):
dragonfly (0.9.10) lib/dragonfly/image_magick/utils.rb:26:in
identify’
….

I found this similar question but totally baffled where to place this code:
Dragonfly Gem with ImageMagick and Passenger

Any help would be much appreciated.

Thanks

M.

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  1. Editorial Team
    Editorial Team
    2026-05-31T18:32:59+00:00Added an answer on May 31, 2026 at 6:32 pm

    Can you reinstall ruby 1.9.3 and Imagemagick. Usually this error occurs for not having Imagemagick installed, as the identity class is located there.

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