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I have an email template that I would like to launch from within the case using a Link/Button. I see the option under setup->customize->cases->button and links I even see where I need to place the URL. What I don’t see is nay documentation on how to build the URL to launch an email template. Any help you be great
I don’t know if this is documented anywhere by salesforce, but I found from some guess work:
Just use that as the url content of a custom button or link. This one is for cases, as you are trying to do, but I think this should work for other types of objects as well.
The parameters are
p3_lkid, which is the case id,p2_lkidwhich is the id of the contact you are emailing, andtemplate_idwhich is hardcoded to the desired email template. (You can find this id by looking in the url of the Setup page for the template)