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I have an iPhone/iPad application that offers a monthly subscription to a service. Although, this service is totally useless during 2 months in the whole year.
Is there any way to either suspend all my users subscription for 2 months, or give them a 2 months refund every year so they don’t pay for a useless service ?
After a good talk with an Apple employee, it is not possible to suspend an auto-renewable product.
Also, 0$ subscriptions do not exist outside NewsStand apps for the moment.
In order to solve our problem, we will have to delete the in-app product in iTunes Connect. This will automatically cancel all active subscriptions we have so the users will not be charged for nothing.
A big downside to this solution is that we will lose all current subscribers, so next year we have to build up a new subscriber bank from scratch.