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Home/ Questions/Q 580597
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Editorial Team
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Editorial Team
Asked: May 13, 20262026-05-13T14:29:23+00:00 2026-05-13T14:29:23+00:00

I have an issue where a live app is using in app purchase. Everything

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I have an issue where a live app is using in app purchase. Everything tested well and for the most part seems to be working well in the app sold from iTunes.

Recently I have had 2 reported cases of users who cannot use in app purchase in the live app because iTunes is asking them to purchase from the sandbox. The sandbox requires a test account and not a real account, which they of course do not have.

In both cases the users themselves are also developers. I am the developer of the app and purchase from within my app, without issue.

Is there a code solution to force my app to never use the sandbox for in app purchase?

Is my app’s in app purchase code missing something?

Or is it the other developer’s phone confusing iTunes and there is no code solution?

It was my understanding that this should be auto detected by iTunes.

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  1. Editorial Team
    Editorial Team
    2026-05-13T14:29:23+00:00Added an answer on May 13, 2026 at 2:29 pm

    The PocketMoney app had the same problem according to their blog and traced it back to being due to having a jailbroken phone with AppSync installed.

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