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Editorial Team
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Asked: 2026-06-11T12:43:15+00:00

I have been having this problem since i upgraded my sites from Magento 1.3

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I have been having this problem since i upgraded my sites from Magento 1.3 – Magento 1.6 .

When a customer requests a new password using the Forgotten Password field they recieve an email however the new password comes through as blank.

Dear, ****,

Your new password is:

You can change your password at any time by logging into your account.

Thank you again.

I have read alot of different fixes all similaring the fact that the customer.xml may be out of date, I have tryed alot of fixes and none seem to work. Any help on the topic would be much appreciated.

Thank You in advance

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1 Answer

  1. Editorial Team

    I’ve had this happen before. In my case it was because a customised template had been created, and in the newer version of Magento it changes how this process works slightly. Previously a new password was generated and sent plain text. In newer version it simply sends a link which you can follow to manually specify your new password (which in my opinion is much better functionality). Check which template it used here…

    System > Configuration > Customer > Customer Configuration > Password Options > Forgot Email Template

    If it is not the default template then go to System > Transactional Emails and generate a new forgot password e-mail and either modify as needed then change this to be the used e-mail (via the configuration mentioned previously). Or perhaps easier, copy the main content (echo’ing of the link) into your current template.

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