Question

I have created my first Magento widget on a test site (same code and configuration as my live site). The widget works perfectly on the test site. However, having moved the code to the live site, I can configure the widget instance, but the output of the widget is not showing on the product page. So I know Magento is pulling information from the widget’s config.xml and widget.xml files.

I have confirmed that the correct layout update is being inserted in the core_layout_update table. The information on the live system’s table is exactly the same as that on the working test site.

I have confirmed that the file permissions and ownership are correct on the live site.

I have confirmed that I can put another (Magento supplied) widget in the exact spot on the configurable product page (Product Extra Info). So I know that my templating, etc. is not getting in the way of adding the widget in that spot.

I’ve tried deleting the widget instance and recreating a new instance of the same widget.

I have compared the code to the test site and copied the code straight from the test site. Still no success. I have enabled php_flag display_errors in .htaccess and no errors are shown. And no errors are showing in the exception.log when enabled.

The live and test systems are on different servers, different OS’s, different versions of PHP (both 5.3.x). I’ve refreshed all the caches and confirmed that the test widget is showing so I don’t think this is a caching issue.

How is the best way to confirm that Magento on the live site can actually access or find the Block code for my widget? As indicated I know Magento is accessing the widget.xml file in my local code directory. Not sure if installing Alan Storm’s CommerceBug is the way to trace or dump what Magento is trying to load (modules, widgets, etc) for the page in question.

Answer 1

Verify that you have your xml in the /app/etc/modules folder.

You can turn on Block Hints by going to Admin->System->Configuration->Advanced->Developer, change the Current Configuration Scope to Main Website and click on Debug. Change Template Path Hints to Yes and save.