I have developed an iPad app which is currently in the testing phase. I have deployed it (using TestFlight) to several employees of the company.
One of these employees is overseas and has zero knowledge about how Apple products, iPads and iPhones work and has never really sync’s it.
When he installs the app using testflight (or using IPA drop) it installs successfully but when he runs the app – the splash screen loads and then the app immediately closes. It remains in the list of open apps.
He is running iPad 2 GSM (4.3.5) and all the rest of the local employees are running iPad 2 Wi-Fi (5.0.1).
The base version of the app is set to 5.0 and deployment target 4.3.
How should I go about helping him – he is in a different country and I am not seeing any crash logs in TestFlight and I don’t have physical access to his device.
Try to run you app in iPad 4.3 Simulator. Maybe you are using features available only in iOS 5.
If he can connect iPad and complete sync with iTunes, then you may as him to look up for crash logs in filesystem of computer. More details here: https://developer.apple.com/library/ios/#qa/qa1747/_index.html