Question

I have Drupal 5 site where a button is clicked and it calls a JavaScript function. The function basically builds a string, and then redirects to another page on our site. After clicking the button, sometimes the user gets logged out and sees the ‘Access Denied’ screen, even though they were previously logged in. The page where they are being redirected has the same access restrictions as the previous page, but regardless of that, they shouldn’t be getting logged out.

One user has this happen about half the time (the other half it works as it should), and another user has reported always being logged out when clicking that button. However, I’m always able to run it without a hitch on the machines I use, and I suspect it has to do with them using IE6. Has anyone run across this issue before, or have any ideas on what could be causing this? I’ve searched and posted in the Drupal forum, and searched in this forum, and have had no luck yet.

Answer 1

Many things come to mind.

• Is the page being redirected to on the same domain? domain.com and http://www.domain.com are NOT the same as far as cookies are concerned (depending on how they are set)..
• Can you reproduce it 100% reliably in any browser? No offense to your users, but users are liars (or at least bad at reporting technical bugs). I wouldn’t trust something a user told me as fact (‘oh, well, yeah, I was closing the browser between tries. but that shouldn’t matter.’).
• Is there something running on the server that is clearing out session, or is the session expiration limit set too loo?

Moral: go try and reproduce the issue first, so you can narrow down exactly what it is. I suggest Firebug + Firecookie for debugging Firefox and general cookie problems, and Fiddler2 (a proxy) for debugging IE.