I have experience in php but not with large scale projects.
i am looking for a sample CMS PHP(preferably using the LAMP stack) for managing tickets, to learn from. Here are the functionalists I want:
- Login (with security)
- Users (designers,supervisors, and clients) can login and upload/review/download jobs.
- Clients upload jobs with files and description
- Supervisors assign jobs to designers
- Designers download jobs, and upload them when done
- Clients then download finished jobs
Any help will be useful. Links, guidelines, projects, articles, tutorials, or books
Bugzilla is a very well established open source ticket tracking system. I use it daily at work and it offers a high level of flexibility and is relatively easy to customize.
It allows you to generally attach files to tickets which would fulfill your requirement of uploading/downloading the files for the ticket.