Home/ Questions/Q 5975551
In Process

The Archive Base Latest Questions

Editorial Team
  • 0
Asked: 2026-05-22T21:06:03+00:00

I have following settings in my FeedbackMailer . def notification(feedback) from admin@gmail.com subject Some

  • 0

I have following settings in my FeedbackMailer.

def notification(feedback)

  from       "admin@gmail.com"
  subject    "Some feedback"
  recipients "admin@gmail.com"
  reply_to   feedback.creator.email
  body({ :feedback => feedback })
  content_type "text/html"
end

I am using admin@gmail.com account to send emails for this application. The emails are delivered perfectly. And when I check the details of the email after receiving it, I see following:

from     "admin@gmail.com"
reply-to "user_email@foo.com"
to       "admin@gmail.com"

Now when I press on the reply button in the gmail interface, the to field should now have the “user_email@foo.com” but it is having “admin@gmail.com”. Am I doing something wrong or gmail is?

Share

Leave an answer

You must login to add an answer.

Need An Account,

1 Answer

  1. Editorial Team

    As the thread Waseem pointed out in a comment indicated.

    Gmail ignores the reply-to when the
    From is one of your configured send-as
    addresses in gmail. I don’t know why.

    I took this as a hint and replaced the From email field by the user_email@foo.com and added the same user_email@foo.com as a Reply-to address. Gmail now uses the Reply-to field correctly.

    • 0