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Home/ Questions/Q 8781357
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Editorial Team
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Editorial Team
Asked: June 13, 20262026-06-13T20:16:51+00:00 2026-06-13T20:16:51+00:00

I have gotten reports from some people that they cannot log into my app

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I have gotten reports from some people that they cannot log into my app with Facebook. Most of the reports come from users with Samsung phones. I have asked them to reinstall both my app and the Facebook app, and try with and without the Facebook app installed but that does not seem to help. My app is using Single-Sign-On.

I have tested with multiple Samsung phones and I have never been able to reproduce this problem. Does anyone know how this could be solved?

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  1. Editorial Team
    Editorial Team
    2026-06-13T20:16:53+00:00Added an answer on June 13, 2026 at 8:16 pm

    Turned out that the user had “Don’t keep activities” under “Developer options” checked. This basically kills the app that tries to auth when the auth dialog is launched.

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