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I have just started using an exception logger (EurekaLog) in my (Delphi) application. Now my application sends me lots of error messages via e-mail every day. Here’s what I found out so far
While this is highly valuable input to improve my application, I am slightly overwhelmed by the sheer amount of information I’m getting.
What are your best practices for handling mails from your application?
I think that you should throw out all duplicates. Leave only count of the reports. I.e. if you get, say 100 reports, but there are only 4 unique problems – leave only 4 reports, throw out other 96 reports, but use their count to sort reports by severity. For example, 6 reports for fourth problem, 10 reports for third, 20 for second and 60 for first. So, you should fix first problem with 60 reports and only then switch to second.
I believe that EurekaLog has BugID in its reports. Same problem has the same BugID. This will allow you to sort reports with duplicates. EurekaLog Viewer also can sort out duplicates.