I have set new email template from the backend for order emails and applied the template in Sales Emails, but the email template I am getting on order placement is not the one I set. Do I have to set something else ?
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I have set new email template from the backend for order emails and applied the template in Sales Emails, but the email template I am getting on order placement is not the one I set. Do I have to set something else ?
Are you placing order as a user or as guest ?
There are two template settings in the Order Sales Emails settings
You have to set both the template to your custom email template for both type of user.