I help a friend with some dev on her wordpress powered site – http://fulltwist.net/
We installed a new theme about 3 months ago and since then she gets feedback from less than 5% of visitors saying the site doesn’t render properly.
All of them say that, when viewing a single post, only the logo and the comment box show on the page – nothing else. Many say they use their phone to view it because they can’t on the desktop.
I’ve tried load of different computers but I can’t replicate the problem. I’ve asked them to clear their cache (hard refresh) and that hasn’t helped.
I want to dig into the code but I just don’t know what I’m even looking for. Can different browsers render PHP differently? I thought it was purely server side?
Anyone have any idea what could be causing this to render incorrectly? What diagnostic tools or approaches should I take?
Any points in the right direction would be much appreciated.
Browsers don’t render PHP, they render the HTML sent back from the server.
Look for any commonality among those with problems. Browser, browser version, operating system. Does the website require a plugin that some may not have or may block? Does it render correctly with JavaScript disabled (and are complaining users disabling JavaScript / does your JavaScript run error free on their browser versions)?
You can use a service like Gomez to test your page on multiple browsers if you don’t see commonality among the users.